| Payments and Billing |
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| Do I have to pay custom duties and tax? |
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Duties and taxes depend on the customs laws of the country of delivery. Customs duties and taxes are always billed to the receiver. For more information please contact the relevant authority of your country. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| What are my payment choices? |
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We accept payments by Paypal which is preferred as it is safe, secure and fast.
You can also make payments by Credit Card through Paypal. To do this you don't need a PayPal account, but only an email address. Just go through the payment process on our website and, on the PayPal login screen, click "Continue" under "Don't have a PayPal account?". Your Credit Card information will remain secure and the transfer will be handled only by Paypal.
We also accept payment by Wire Transfer (only for payments above 500 EUR). For payments by Wire Transfer, please contact us for payment instructions.
Please note that we cannot ship your order until we receive payment from you.
Please remember to put your order number, so we are able to confirm your payment quickly. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
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